FAQ

General:

Q: Are your events and products only suitable for dolls?

A: No! Our products and crafts are suitable for any doll or stuffed animal toy!

Q: Is it gender specific?

A: Not at all! Anyone and everyone is welcome!

Q: What is the age recommendation?

A: We recommend independent crafting for kids ages 6+ and assisted crafting for kids ages 5 and below.

Q: How do you ship your boxes?

A: We ship through USPS.

Craft Boxes:

Q: How many boxes do I get in a quarterly subscription?

A: You will receive 4 craft boxes! Our craft boxes are delivered on a seasonal schedule in February, April, July, & October. This is a reoccurring subscription.

Q: How many boxes do I get in a 2-time subscription?

A: You will receive 2 craft boxes! Depending on when you place your order, you will receive the following 2 craft boxes. They are delivered on a seasonal schedule in February, April, July, & October.

Q: How often am I charged?

A: For a quarterly subscription, you will be charged on a reoccurring basis every 3 months from your purchasing date (for a total of 4 charges). For a 2-time subscription, you will be charged every 3 months from your purchasing date (for a total of 2 charges). 

Q: When does my box ship?

A: Your box ships the first of the seasonal month: October, February, April, and July. 

Q: Does the kit & sis™ craft box come with a doll?

A: No, our boxes do not include a doll. All of our crafts are suitable for stuffed animals too, so you can craft even if you don’t have a dollie!

Q:  How many crafts are in each box?

A: Each box includes all of the materials for 4 themed crafts.

Q: How can I access these videos?

A: Each box will include an instruction guide with the URL to view the exclusive crafting videos.

Q: What is the age recommendation?

A: We recommend independent crafting for kids ages 6+ and assisted crafting for kids ages 5 and below.

Q: Do I have to purchase 4 subscription boxes?

A: You can choose to subscribe to 2 boxes, or save and subscribe for 4 boxes!

Q: Do you ship nationally?

A: Our craft kits ship nationally! This is the perfect chance for any of your friends or family members to experience the creative and playful fun of kit & sis™!

Q: Do you ship internationally?

A: No, we do not ship internationally at this moment.

Q: How can I cancel my subscription?

A: Oh no! We’re sad to see you go! If you would like to cancel your membership, please do so by 11:59 PM PST on the day prior to your renewal date or you will continue to be billed for the following Craft Kit. You can cancel a auto-renewing subscription anytime after the initial prepaid term has been completed.